(a)they have a unique email address and a residential address in Australia;
(b)are over 16 years of age; and
(c)that individual either, in accordance with the terms herein:
i.downloads and registers in the BRC App; or
ii.completes Registration of their BRC Card at http://www.brumbys.com.au/brumbysrewards; or
(a)act in any way which breaches these Terms and Conditions; or
(b)abuse or misuse the BRC or any rewards accorded to the Member as a result of Membership including by:
(i)engaging in illegal or fraudulent activities;
(ii)supply or attempting to supply false or misleading information, or making a misrepresentation to Brumby’s Bakery;
(iii)selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any reward other than in accordance with these Terms and Conditions;
(iv)acting in a hostile, abusive or aggressive way towards any Brumby’s Bakery staff.Errors, Lost or Stolen Cards 3.8Should a Member wish to make a claim for any errors in the allocation of Brumby’s Rewards, they must email Brumby’s Bakery at email@example.com with their unique BRC Card identification number printed on the card (as applicable), a detailed summary of the error they believe has occurred and supporting receipts for the transaction within twenty eight (28) days of the transaction that took place. 3.9The Member must notify Brumby’s Bakery immediately if your BRC Card or smart phone has been lost or stolen or damaged, by contacting the Brumby’s Bakery Marketing Team. 3.10If a Member’s BRC Card and or smart phone has been lost, stolen or damaged:
(a)Brumby’s Rewards will not accrue once a Member has reported a mobile device and/or BRC Card as lost or stolen to Brumby’s Bakery, until a replacement BRC Card or account via the BRC App has been activated and issued.
(b)Brumby’s Bakery may issue the Member with a replacement BRC Card with a new identification number.
(c)Any Brumby’s Rewards earned by a Member who has completed Registration as at the date of valid notification to Brumby’s Bakery that the BRC Card and/or mobile device was lost, stolen or damaged will be transferred to the Member’s new BRC Card or BRC App account.
(d)Brumby’s Bakery reserve the right to charge for issuing a Member a replacement BRC Card (if applicable).
(e)Any Brumby’s Rewards earned on the BRC Card that was not registered may be cancelled without compensation at Brumby’s Bakery’s reasonable discretion in accordance with these Terms and Conditions.3.11Brumby’s Bakery may request information or identification from a Member confirming the Membership to the BRC. If you do not provide the requested identification or information. Brumby’s Bakery may not be able to issue a replacement BRC Card, cancel or activate a new Membership or transfer any accrued Brumby’s Rewards. Cancellation, Suspension and Termination 3.12Brumby’s Bakery reserves the right, at any time without notice, to immediately:
(a)terminate the BRC;
(b)suspend or terminate Membership in the BRC at it’s sole discretion (acting reasonably);
(c)decline to issue or cancel the BRC App or BRC card (including any replacement BRC App or BRC card);
(d)reject an application for Membership; or
(e)reverse any Brumby’s Rewards credited to an account.3.13Members agree that the grounds for Brumby’s Bakery doing any of the acts in clause 3.11 include (but are not limited to):
(a)a breach of these Terms and Conditions;
(b)conduct that is an abuse of Membership, the BRC or undermines the legitimate interests of Brumby’s Bakery;
(c)where Brumby’s Rewards are earned by fraudulent, misleading or dishonest conduct or suspected fraudulent, misleading or dishonest conduct;
(d)a Member has not used their Brumby’s Bakery loyalty account for twelve (12) months, including earning or redemption of Brumby’s Rewards within a consecutive twelve (12) month period;
(e)death or bankruptcy of the Member; or
(f)any other reason Brumby’s Bakery deems reasonable.3.14If Brumby’s Bakery terminates or suspends a Membership, it may at its sole discretion terminate any or all Brumby’s Rewards earned on the BRC without compensation. 3.15If Brumby’s Bakery terminates the BRC by giving the Member at least fourteen (14) days’ Notice:
(a)the Member will not be eligible to earn Brumby’s Rewards from the date of the Notice;
(b)the Member’s existing allocation of Brumby’s Rewards will be forfeited and cancelled, and Brumby’s Bakery shall have no further liability to the Member.3.16A Member may terminate their Membership at any time by providing written notice by email to Brumby’s Bakery. In terminating their Membership, a Member:
(a)will not be eligible to earn Brumby’s Rewards from the date of providing Brumby’s Bakery with written notice;
(b)any existing allocation of Brumby’s Rewards will be forfeited and cancelled, and Brumby’s Bakery shall have no further liability to the Member.3.17Deleting the BRC App or destroying the BRC Card will not terminate a Member’s account. 3.18If requested by Brumby’s Bakery, on termination of the Membership, the Member must return the BRC Card to Brumby’s Bakery within fourteen (14) days. 4.BRUMBY’S REWARDS 4.1Members who have Registered will receive one (1) free Bread Loaf after they complete the online Registration, which will be issued to the Member directly on their BRC Card or BRC App (Registration Reward). This Registration Reward must be redeemed within three (3) months of Registration, after which the Registration Reward will be cancelled without further notice. A Member who has not Registered will not be entitled to a Registration Reward. 4.2The Registration Reward is applicable for new Members only. Current and existing Members of the Brumbys Bread Lovers Program are not entitled to receive the Registration Reward, however, if they download the BRC App they will receive one (1)free Bread Loaf after they complete the BRC App Registration online (Bonus Transition Reward). The Bonus Transition Reward is only applicable for current Brumby’s Bread Lovers Program Members as at the Launch Date. This reward must be redeemed within three (3) months of Registration, after which the Bonus Transition Reward will be cancelled without further notice. 4.3Members who have Registered will receive one (1) free finger bun each year on their birthday, which will be issued to the Member directly on their BRC Card or BRC App(Birthday Reward). The Birthday Reward will be valid for redemption in the month of the Members birthday provided at the time of Registration. Members must complete Registration at least one (1) month prior to their birthday to be eligible to receive the Birthday Reward. A Member who has not Registered will not be entitled to the Birthday Reward. 4.4The BRC entitles Members to earn Brumby’s Bucks on each Eligible Transaction by presenting their BRC Card or BRC App at the Point of Sale (“POS”) for swiping, scanning or otherwise recording the details by such means determined by Brumby’s Bakery, prior to the completion of the Eligible Transaction. 4.5Brumby’s Bucks:
(a)are calculated and allocated to Members at the Base Rate;
(b)are calculated on the actual price (GST Inclusive) (or monetary amount) paid in an Eligible Transaction and not the value of any other offers;
(c)may only be redeemed by Members by using the formula one (1) Brumby’s Buck = $1 Australian Dollar;
(d)may only be redeemed for Eligible Items;
(e)are not able to be redeemed or exchanged for Australian Dollars;
(f)can only be redeemed and issued in whole Brumby’s Bucks amounts. No change in Australian dollars will be given;4.6To obtain a Brumby’s Bucks:
(a)Members must, at the beginning of the Eligible Transaction, present the QR Code within the BRC App via their mobile device for scanning, or present their BRC Card for swiping, at the POS prior to the conclusion of the Eligible Transaction at the participating Brumby’s Bakery Store.
(b)The team member employed at the participating Brumby’s Bakery Store must scan the BRC Card or BRC App at the POS facility.
(c)In order for a purchase to be counted as an Eligible Transaction, the above steps must be complied with.
(d)Brumby’s Bucks will be awarded to the Members Brumby’s Rewards account after their Eligible Transaction has completed and are only recognised and available after they are successfully processed to the Member’s BRC Account.4.7If the Members BRC Card or BRC App is not present at the POS, Brumby’s Bakery will not under any circumstances issue Brumby’s Bucks or allow the redemption of Brumby’s Bucks in relation to that transaction. 4.8Members who have completed Registration can view their acquired Brumby’s Bucks on their BRC Account at any time by visiting the ‘BRC Card’ section of their BRC App or by visiting www.brumbys.com.au/brumbysrewards and entering their valid login details. If a Member has not completed their Registration, they will unable to view their acquired Brumby’s Bucks on the BRC Account or BRC App until the Registration is completed. 4.9A Member may not redeem more than ten (10) Brumby’s Bucks in any single transaction on any Eligible Item. 4.10All accrued Brumby’s Bucks must be redeemed within twelve (12) months from the date they were applied or loaded on a Member BRC Card or BRC App , after which Brumby’s Bakery has the ability to cancel any Brumby’s Bucks accumulated on the Members BRC Card or BRC App. 4.11Members will be provided ten (10) calendar days’ notice, via SMS or notifications within the BRC App, or email (as applicable) of any Brumby’s Registration Reward that is due to expire so that they may avail themselves of the BRC and any accrued Registration Reward. 4.12Brumby’s Rewards are not able to be redeemed or exchanged for other items, or any currency whatsoever, including Australian dollars. 4.13Member’s rights under these Terms and Conditions cannot be sold, transferred or assigned except in accordance with these Terms and Conditions. 4.14Brumby’s Rewards are not the personal property of the Member and are only redeemable for Brumby’s Rewards that form part of the BRC (as amended from time to time by Brumby’s Bakery) and always only at participating Brumby’s Bakery Stores. 4.15Brumby’s Rewards can only be earned by a Member for personal benefit and must not be used for any commercial or not-for-profit association purposes unless expressly authorised by Brumby’s Bakery in writing. 4.16Brumby’s Bakery will reverse from a Member’s BRC Account any Brumby’s Rewards that have been or are to be credited to that Member’s BRC Account that:
(a)have been credited to their BRC Account in error; and/or
(b)relates to an Eligible Transaction which has been cancelled, reversed, or relates to a refund given; and/or
(c)there are other grounds Brumby’s Bakery considers reasonable to warrant a reversal including (without limitation) Brumby’s Rewards awarded through fraudulent, misleading or deceptive conduct by the Member, or persons associated with the Member.4.17there are other grounds Brumby’s Bakery considers reasonable to warrant a reversal including (without limitation) Brumby’s Rewards awarded through fraudulent, misleading or deceptive conduct by the Member, or persons associated with the Member. 4.18Brumby’s Bakery reserves the right to de-register and make ineligible any Brumby’s Rewards on a Members BRC Card or BRC App that has incurred an inactive period for twelve (12) consecutive months. 4.19All Brumby’s Rewards are subject to availability. Brumby’s Bakery is not responsible if a Brumby’s Reward is not available for any reason. Participating Brumbys Bakery stores may substitute a Brumby’s Reward, at the owner’s discretion, in the event said reward is not available. 4.20Brumby’s Bakery reserves the right to request identification from the Member that they are the registered BRC App and / or BRC Card holder. 5.ADDITIONAL BENEFITS AND PROMOTIONS 5.1Members may qualify for other benefits or rewards or promotions which may be offered by Brumby’s from time to time (“Other Benefits or promotions”). 5.2Other Benefits or promotions will be advertised by Brumby’s Bakery and/or its associated entities or franchisees by a method at the direction of Brumby’s Bakery (this may include by mail, SMS, email, in participating Brumby’s Bakery Stores’ advertising material, social media and/or the Brumby’s Bakery website www.brumbys.com.au/brumbysrewards and will have terms and conditions specific for that promotion. 6.CHANGES TO BRC 6.1Subject to clause 6.2, Brumby’s Bakery, at its discretion, may make any changes (whether material or otherwise) to these Terms and Conditions, including, without limitation:
(a)the range of Members and method of redemption.
(b)the number of Brumby’s Rewards a Member can earn per transaction;
(c)the range of Brumby’s Rewards and the number of Brumby’s Rewards, or consideration, required for Brumby’s Rewards;
(d)the period for expiry of existing or future Brumby’s Rewards on a Member’s account.6.2Brumby’s Bakery will use best efforts to advise Members of material changes to these Terms and Conditions and, where such changes will limit the BRC, to give Members at least twenty-one (21) days’ notice. 6.3Without limiting this clause 6 in anyway, Members will be taken to have received the notice referred to in clause 6.2 if Brumby’s Bakery notifies Members of any change:
(a)via the Brumby’s Bakery website (www.brumbys.com.au/brumbysrewards);
(b)the BRC Member portal;
(d)via the Member’s last disclosed postal address;
(e)via the Member’s mobile number; and/or
(f)by any other direct communications sent to Members.6A. Conversion of credit points under Superseded Brumby’s Rewards Program to Brumby’s Bucks
(a)</spanAny Membership with accrued credit points under the Superseded Brumby’s Rewards Program at the Launch Date of the updated BRC Brumby’s Rewards (which includes Brumby’s Bucks), will have their all remaining credit points transferred to Brumbys Bucks at the rate consistent with the Transfer Rate.
(b)As at the Launch Date of the updated BRC Brumby’s Rewards (which includes Brumby’s Bucks), a Member is not able to earn credit points as awarded in the Superseded Brumby’s Rewards Program on any purchase made in a Brumby’s Bakery Store.
(c)All existing Members of the Brumbys Bread Lovers Program will maintain their current Brumby’s Bucks at the Launch Date of the new BRC Brumby’s Rewards.7.LIABILITY 7.1To the maximum extent permitted by law, Brumby’s Bakery will not be liable to them in any way (including negligent acts and omissions) with respect to:
(a)any breach of these Terms and Conditions (express or implied by law) by any person or representative other than an authorised representative of Brumby’s Bakery;
(b)any Brumby’s Rewards that are unused as at the date of cancellation or termination of their Membership or the BRC;
(c)any unauthorised use of a BP App or BRC card as a result of their delay to report the lost or stolen BRC App or BRC card to Brumby’s Bakery;
(d)delay in issuing Brumby’s Rewards to a Member’s BRC account or replacement of the BRC card or BRC App;
(e)damage, theft or loss to of any BRC App or BRC card or documentation issued by Brumby’s Bakery by post or delivery;
(f)for matters of and incidental to the termination or suspension of the BRC, Membership or the BRC;
(g)Brumby’s Rewards or other benefit provided to the Member under the BRC;
(h)any death, loss or damage as a result of the Membership under the BRC;
(i)any failure or inability to provide Brumby’s Rewards caused by circumstances beyond its control (inclusive of disputes, acts of God, flood, weather, war or civil disturbance);
(j)any government tax, duty, other charge or liability in respect of the BRC incurred as a result of your Membership is the responsibility of the Member; and
(k)any other liability, loss or damage incurred by the Member (or any other person) in connection with the BRC.7.2The Member agrees that the above limitation of liability also applies to Brumby’s Bakery (and its Related Bodies Corporate within the meaning on that term under section 50 of the Corporations Act 2001 (Cth)). Nothing in these Terms and Conditions limits the Member’s rights under the Australian Consumer Law. 8.NOTICES 8.1The Member acknowledges and agrees that Brumby’s Bakery may provide them Notice:
(a)by email, post or SMS to the last known postal address or email address or mobile number provided on the Brumby’s Rewards APP or Member Portal; or
(a)the information provided by the Member at the point of sale, or on the registration page of the Brumby’s Rewards App or website located at https://brumbys.com.au/brumbysrewards;
(b)transactional information when the Member shops using their Brumby’s Rewards App and/or Card such as, but not limited to, the store(s) the Member shopped at, when the Member shopped, the Member’s purchases and method of payment;
(c)information the Member may provide from time to time through contact with the Brumby’s website or that the Member provides on the Brumby’s Rewards website at https://brumbys.com.au/brumbysrewards;
(d)information regarding the Member’s payment preferences in conjunction with their Brumby’s Rewards App and/or BRC card;
(e)information to improve the Brumby’s Bakery website and services, including by means of product development and market and behavioural research; and
(f)information for operational management of the BRC.9.5Marketing consent: the Member provides their express consent to Brumby’s Bakery:
(a)sending the Member marketing communications via email, SMS, in-app notifications or other digital means, including (but not limited to) news, updates, offers, and promotions.
(b)The Member can opt out of receiving all or any communications listed above:
(i)for email and digital advertising by updating their email preferences;
(ii)for in-app notifications via their app preferences;
(iii)for SMS messages, by opting out directly from an SMS.9.6The use and disclosure of the Member’s personal information may include (but not limited to):
(a)use of the Member’s information to keep them informed about promotions, products, offers, and discounts regarding Brumby’s Bakery; and
(b)for the planning, research, marketing and product, service development and to contact them as a result of any dealing they may have had at Brumby’s Bakery or at a Brumby’s Bakery Store.9.7Brumby’s Bakery will take all reasonable steps to ensure the Member’s personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by Brumby’s Bakery. 9.8The Member agrees that the above collection of information and security of communications cannot be guaranteed and to the extent permitted by law, Brumby’s Bakery is not liable for unauthorised access. 9.9The Member agrees that in using the BRC App, they consent to our use of the location of their device, in order that Brumby’s Bakery can provide the BRC App functionalities to the Member, such as store location. 9.10Brumby’s Bakery reserves the right to charge a nominal fee to cover retrieval costs in the event of a complex and comprehensive request for access to information. 9.11This clause 9 survives the termination of these Terms and Conditions and the termination or suspension of the BRC. 10.GENERAL 10.1In these Terms and Conditions “we”, “us”, or “our” means RFGA Management Pty Ltd ACN 071 764 609 (‘Brumby’s Bakery’) or its authorised representatives. 10.2If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect. DEFINITIONS “BRC” means the loyalty program operated and managed by Brumby’s Bakery under which a Member may accrue or redeem Brumby’s Rewards in accordance with these Terms and Conditions. “BRC App” means the loyalty app scheme provided by Brumby’s Bakery for use by each Member in relation to the Brumby’s Rewards Program. “BRC Card” means the loyalty card scheme provided by Brumby’s Bakery for use by each Member in relation to the Brumby’s Rewards Club. “Base Rate” means the minimum number of Brumby’s Bucks issued per one (1) Australian Dollar spend on an Eligible Transaction. The current Base Rate is 1 (one) Brumbys Buck per every $13.33 (inclusive of GST). Brumbys Bakery may vary the Base Rate from time to time by notice to you (i.e. $40 spent in one (1) transaction will entitle the Member to receive (3) three Brumby’s Bucks, which will be applied to the Members account). “Brumby’s Bakery Store” means any franchised or corporate operated Brumby’s Bakery store (for a full list of store locations visit www.brumbys.com.au/store-locator/). “Brumby’s Bucks” means those Brumby’s Bucks made available to the Member by Brumbys Bakery from time to time accordance with these Terms and conditions. (Currently for every $13.33 spent in an Eligible Transaction a Member will earn (1) one Brumby’s Buck). “Brumby’s Bread Lovers Program” means the Brumby’s former loyalty rewards program together with the Brumby’s Bread Lovers Card and all registered members of the Brumby’s Bread Lovers Program. “Brumby’s Marketing Team” means the marketing team of Brumby’s Bakery. The Brumby’s Bakery Marketing Team can be contacted via the following methods:
- email – firstname.lastname@example.org
- post – Brumby’s Bakery Marketing Team, PO Box 4223, Robina QLD 4230
- One (1) Bread Loaf credit point = 0.60c (including GST) in Brumby’s Bucks will be applied to the Members Account (Based on $8.00 RRP bread Loaf); and
- One (1) hot beverage credit point = 0.33c (including GST) in Brumby’s Bucks will be applied to the Members Account (Based on $4.50 RRP hot beverage)
|Included Brumby’s Bread Loaf/Loaves
|Excluded Brumby’s Bread Loaf/Loaves
White Loaf Married High Tin – White Devonshire Tin – White Low GI White Loaf Pipe Loaf – White Vienna – White Cobb – White Cafe Loaf – White Plait Kythera French Loaf Pasta Dura Scotch Loaf BBQ Loaf Tiger Bread High Fibre Lower GI Loaf Hazelnut Brioche Farmhouse Loaf – Wholemeal Grain High Tin – Wholemeal Grain Cobb – Wholemeal Grain Wholemeal Loaf Farmhouse Tin – Wholemeal Sunflower & Honey Loaf Cobb – Wholemeal Vienna – Wholemeal Cafe Loaf – Wholemeal Grain Wholemeal Grain Loaf High Top – Wholemeal Grain Vienna – Wholemeal Grain Pipe Loaf – Wholemeal Cafe Loaf – Wholemeal Cobb – Multigrain Multigrain Loaf Open Top – Multigrain Mega-Grain Small Mega-Grain Large Pipe – Multigrain Vienna – Multigrain Cafe Loaf – Multigrain Red Onion Cobb Pumpkin Bread Fruit Loaf Bavarian Rye Loaf Provencale Loaf Brumby’s Rye Champagne Loaf Damper Loaf Damper Fruit Loaf Spinach & Feta Damper Loaf Sourdough Cobb Ciabatta Turkish Bread Cheese Loaf Scottish Malt Loaf Aegean Apricot Loaf Farmhouse Sourdough Pane De Casa Sourdough Baguette Kalamata Olive Loaf wiss Seed Loaf Swiss Seed Loaf – Fig & Date Swiss Soy & Linseed Loaf Fruit Block Turkish Bread – Pesto & Cheese Spelt Bread Spelt Bread – Grain Seeded Rye Loaf Swiss Soy & Quinoa Loaf Swiss Barley Loaf Sourdough Cobb – Basil Pesto & Garlic Sourdough Cobb – Caramelised Onion Sourdough Cobb – Red Pepper, Garlic & Cracked Pepper Sourdough Vienna Lo Fo – Quinoa & Linseed Loaf Ancient Grain Authentic Sourdough – White Ancient Grain Authentic Sourdough – Rye Rosemary Garlic & Sea Salt Cobb Rosemary Garlic & Sea Salt Vienna Authentic Sourdough White Authentic Sourdough Fig & Walnut Authentic Sourdough Turmeric & Lentil Authentic Sourdough Chocolate Chilli Authentic Sourdough Rye Vienna Authentic Sourdough Rye Loaf Ancient Grain Sourdough – Vienna White Ancient Grain Sourdough – White Loaf Ancient Grain Sourdough – Vienna Malt Ancient Grain – Malt Loaf
|Mini White Loaf Mini Wholemeal Loaf Mini Multigrain Loaf Mini Wholemeal Grain Loaf Mini Cheese Loaf Mini Vienna – White Mini Vienna – Wholemeal Mini Vienna – Wholemeal Grain Mini Vienna – Multigrain Mini Cobb – White Mini Cobb – Wholemeal Mini Cobb – Wholemeal Grain Mini Cobb – Multigrain Baguette – White Sourdough Baguette Pane De Casa Baguette Authentic Sourdough White Baguette Rosemary Garlic & Sea Salt Baguette Baguette Ciabatta Mini Baguette White French Stick – White French Stick – Wholemeal French Stick – Multigrain